Program · 14 modules · Certificate
★★★★★ 4.6 · 97 lesson ratings

You sell, but lose deals to objections?

The whole system: from «I cannot close» to a team that sells without you. Fourteen modules, scripts, CRM templates and live case reviews.

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Sergey Didenko, author of the programme
From the author of the program

Why most sales programs produce no result

Sergey Didenko explains how this program differs from whatever you have tried before.

  • A system, not a set of tricks from books
  • Real calls and real deals reviewed — not textbook cases
  • The final project is a working tool, not a test
14modules in the program
60+hours of practice and reviews
3ready templates: script, CRM and plan
347+students have completed the program
Who it suits

This program is for you if…

You are a sales representative

Clients say «too expensive», «I will think about it», «not right now» — and you do not know how to answer without pushing or losing the deal.

You are a manager or an entrepreneur

You sell yourself and want to delegate — but fear that without you it all falls apart and revenue drops.

You are building a sales team

You have tried hiring, but the reps never hit the plan — and it is not clear what to change in the system itself.

Result

What changes after the program

BEFORE

  • You lose 7 deals in 10 to objections
  • With no script you improvise every time
  • You have tried hiring — the reps do not sell
  • The CRM is an empty spreadsheet nobody keeps up

AFTER

  • You handle objections with a system, not instinct
  • A ready script for any situation and any client
  • A working team: plan, KPIs and control
  • The CRM is set up and the pipeline counts conversion
Skills

What you can do after the program

Professional tools and personal qualities that stay with you for good

Hard skills — professional
  • Spotting the real objection within 30 seconds
  • Building scripts for any type of client and product
  • Setting up a CRM pipeline and tracking conversion
  • Negotiating on price and holding your position under pressure
  • Hiring and onboarding reps to a system in two weeks
  • Setting KPIs and breaking the plan down by person
  • Analysing calls against a quality checklist
  • Writing playbooks and a team knowledge base
Soft skills — personal
  • Staying calm under pressure and with an aggressive client
  • Hearing the other person and steering the conversation without pressure
  • Persuading through value, not price
  • Delegating sales without fear of losing control
  • Giving feedback that develops your team
  • Thinking in systems: seeing a process, not a set of actions
  • Handling rejection without losing motivation
  • Building long-term relationships with clients
Program

Fourteen modules — from first contact
to a sales team

Each module is recorded theory, scripts and a practical assignment with feedback. Move at your own pace.

  • Deal stages and the logic of a sale
  • How selling differs from negotiating
  • Roles and responsibilities in the process
  • How to measure the result: the metrics we come back to
  • How a client actually makes the decision
  • Pains, motives and decision criteria
  • Client types and how to adapt to them
  • First contact: how not to lose it in ten seconds
  • The questions that lead to a sale
  • Active listening and capturing needs
  • Qualification: who is worth working with
  • The language of benefits, not features
  • How to show value against the client's need
  • Storytelling and case studies in selling
  • Real objections and false ones
  • A method for handling any objection
  • How to avoid arguing and pushing
  • Ready answers to the top objections
  • «Too expensive»: how to handle it without discounts
  • «I will think» and «not now»: getting back into the conversation
  • How to build your own answer bank
  • Practice on real conversations
  • Signals that a client is ready to buy
  • Ways to follow up without manipulation
  • What to do when a client goes quiet
  • Positions and interests of both sides
  • How to hold your price and concede properly
  • Hard-bargaining tactics and how to defend against them
  • Dealing with aggression and complaints
  • Winning a client back after a no
  • A sales rep's emotional resilience
  • Pipeline logic and deal stages
  • Setting up the CRM for your process
  • Conversion by stage and where it narrows
  • A ready-made CRM pipeline template
  • The profile and the search for a strong rep
  • Interviewing and selection
  • Onboarding into sales in two weeks
  • A pay system that actually motivates
  • Setting the plan and breaking it down
  • KPIs that actually work
  • Call listening and a quality checklist
  • Feedback that actually improves the result
  • Regular stand-ups and reviews
  • Playbooks and a team knowledge base
  • The sales director's role and delegation
  • A roadmap for growing sales
  • Track 1 — Sales rep: your own sales script for your product
  • Track 2 — Manager: a team plan, KPIs and a CRM scheme
  • Project presentation and mentor feedback
Download the full syllabus A PDF with every module, lesson and the study format
Download the PDF
What is included

What you get on the program

A script library

Ready answers to 20+ objections — take them and use them on the call.

A CRM pipeline template

A ready-made structure — stages, fields and deal tracking.

Final project

Your own sales script and team plan, reviewed with feedback.

Certificate

A document confirming that you completed the program — proof of your qualification.

Mentor support

Assignment reviews and feedback on your own deals.

Weekly meetings

A live group format — questions, practice and support.

A sales manager on a client call, taking notes on the conversation plan
Tools

What you will work with on the program

The tools professionals use — learned through practical assignments

amo
AmoCRM
Setting up the pipeline and running deals
B24
Bitrix24
CRM, tasks and a client database
Excel / Google Sheets
KPIs, plans and reports
Script templates
An answer bank for 20+ objections
IP telephony
Recording and analysing calls
Telegram / WhatsApp
Messaging scripts and follow-up
Format

How the program works

Four steps — from enquiry to a finished working tool

01

You enrol

You choose a plan and send an enquiry. You get access to the free mini-course straight away.

→
02

You get access

A link to your account at edu.onstudy.org arrives by email. Study whenever it suits you.

→
03

You study and practise

Video, scripts and assignments built on real situations. On the «With a mentor» plan, reviews once a week.

→
04

You present your project

You submit a finished script and a team plan, and receive your mentor's feedback and a certificate.

Inside

What studying on the platform looks like

Your account, the assignments and the mentor chat — all in one place

OnStudy student account: the "Sales and negotiation" programme, module progress, lesson list and the next lesson

Your account

Every module and lesson in one place. You see your progress and can return to the material any time.

A lesson in the OnStudy account: a practical task and a downloadable objection-handling template

Lessons and templates

A detailed written summary and a practical task in every lesson. Templates download right from the lesson — put them to work immediately.

OnStudy account: the "Write to your mentor" window — choosing a mentor, the message field and attaching a screenshot

Chat with your mentor

Ask your mentor right from your account — about the material, assignments and deadlines. You can attach a screenshot or a video.

Free

Start free right now

The mini-course «3 techniques for closing any objection»: three short videos and a PDF cheat sheet. Use it today, see the result tomorrow.

  • 3 video lessons
  • PDF cheat sheet
Get it free
A video lesson on a laptop and a printed cheat sheet with a checklist on the desk
Tutors

Your tutors

Sergey Didenko
Author and host of the program

Sergey Didenko

Entrepreneur, expert in sales and building sales teams

Founder of the OnStudy learning platform. 12+ years in sales and negotiation: several sales teams built from scratch, more than 5,000 reps and managers trained. On this program he shares a working system rather than textbook theory — only what produces results in practice.

12+ yearsin sales and business
5 000+sales reps trained
14modules with practice
A negotiation at the table: discussing terms over a proposal

Guest practitioner

Negotiation and handling objections

The name will be announced before the cohort starts. A practitioner with experience in major deals and complex negotiations.

A sales team stand-up at a screen with a funnel and charts

Guest practitioner

Building a sales team

The name will be announced before the cohort starts. An expert in hiring, motivation and scaling teams.

Reviews

What OnStudy students say

Five-star reviews from our learning platform, about the school’s programmes. The sales cohort is enrolling now — its reviews will appear here too.

More reviews are on the student reviews page. Reviews are translated from Russian.

Situations

Typical situations we work on

Where the work starts and what solution the programme gives. These are example situations, not the results of specific graduates.

A notebook with answers to objections and a phone during a client call
Sales manager

Deals fall through on “too expensive”

Starting point: a manager loses clients on the price objection. Solution: the scripts and answer bank from module 6.

Module 6objection scripts
Answer bankfor your product
A team planning hiring and team metrics on a glass board with sticky notes
Entrepreneur / Manager

The team misses its plan

Starting point: managers miss the plan and everything rests on the boss. Solution: hiring and the motivation system from modules 11–12.

Modules 11–12hiring and motivation
KPIclear metrics
A CRM pipeline with deal stages on a monitor
Head of sales

Deals stall at the proposal stage

Starting point: the pipeline isn’t set up and the bottleneck is invisible. Solution: the CRM pipeline template and a script for the proposal stage.

Module 10CRM and pipeline stages
Templateturnkey pipeline

Seven-day satisfaction guarantee

If within 7 days of starting the program you find it is not right for you, we refund in full — no questions, no paperwork. Just write to support.

GUARANTEE 7 DAYS
Plans

Choose your format

Two plans: go through it on your own, or with a mentor, meetings and a project review.

Plan 1

Basic

$470
one-time payment, 12 months of access
  • Fourteen recorded programme modules
  • A script library and a CRM template
  • Certificate of completion
  • The shared student chat
Enrol
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Plan 2

With a mentor

$830
one-time payment, 12 months of access
  • Everything in the Basic plan
  • A personal mentor who marks your work
  • Weekly online meetings with the group
  • A review of your final project
  • Help with rolling out the CRM
Enrol
Payment plans available over 12 months — terms agreed after your enquiry.

Payment partners

T-Bank
Sberbank
Alfa-Bank
PSB
VTB

Want to know more?

  • The full syllabus of all 14 modules by email
  • Free mini-course: «3 techniques for closing objections»
  • A no-obligation chat about plans and payment options

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Questions

Frequently asked questions

Yes. The program starts with the fundamentals and walks you through step by step, from first contact to closing the deal. No prior experience is required: you learn the system and apply it straight away.

Three to five hours a week on average. The theory is pre-recorded, so you move at your own pace and fit it around your job.

On the «With a mentor» plan, yes: weekly online group meetings, case reviews and feedback on your assignments and your deals.

Once you complete the program and present your final project, you receive an OnStudy certificate of completion.

Yes. Within 7 days of starting you can have a full refund — no paperwork, no awkward questions. Write to support.

Yes — especially if you want to move up to sales director or build a team. Modules 8–14 are devoted entirely to negotiation, hiring and scaling; even experienced sellers find room to grow there.

Ready to sell more — starting this week?

Take away a sales and negotiation system that works without your constant supervision.

Enrol on the program
Next start — 7 September 2026

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Frequently Asked Questions

What language are the courses taught in?
Most programs are taught in English. Some courses include materials in other languages — the language is indicated on each course page.
When are live sessions scheduled?
Live sessions are held at UTC+3. All recordings are available immediately after each session, so you can watch at any time that suits you.
Will I receive a certificate?
Yes. After completing your programme you receive a Certificate of Completion of a Continuing Professional Education Programme, issued by OS Strategy Ltd. (Calgary, Alberta, Canada). It is a private school certificate — not a state-issued qualification and does not confer an academic degree. Available digitally (PDF); printed copies on request.
What is your refund policy?
We offer a 14-day money-back guarantee. If you have completed less than 20% of the course, you can request a full refund — no questions asked. Full refund policy →
Is the program fully online?
Yes, all courses are 100% online. You study at your own pace, with optional live sessions included in most programs.
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